♥Where are you located? - We are located in beautiful Hot Springs, Arkansas. You can find some of our goodies at Mable Sophie Berg Flea Market in Hot Springs, Arkansas.
♥What does hand-poured mean? - It means that we literally hand pour each individual candle and melt that we sell! No flipping switches and letting machines take over. We know the quality of each candle, because we take the steps to ensure it!
♥What are your candles and melts made with? - Our candles and melts are made exclusively with 100% pure soy wax from the USA. Our candles are wicked with 100% cotton, free from leads and metals.
♥Are there any restrictions for custom messages? - We're happy to customize products with ALMOST anything. While we do have a good sense of humor, we do not allow messages that are or could be construed as hateful/harmful. This includes (but is not limited to): racism, bigotry, and anti-LBGTQ sentiments. We do not want our products to be used in a hateful manner. We reserve the right to cancel these orders without prior warning.
If in doubt, please drop us a message and ask!
♥What is the processing time for personalized/custom orders? - We are generally able to process any custom order within 3 business days. Occasionally there is a delay due to demand (or Arkansas humidity), in those instances you will be notified immediately!
FREE Priority Shipping on all orders over $45!
♥Where will my order ship from? - We create and ship all of our orders from our office in Hot Springs, Arkansas.
♥How will my order ship? - All orders will ship by USPS by the method selected at checkout.
♥Can I upgrade my shipping? - Of course! Just select the method you would like to use at checkout!
♥Do you ship internationally? - We ship worldwide! Shipping rates are calculated at checkout.
Please Note: Customs/Import fees are not included and some countries may hold goods until paid. It is your responsibility to pay these charges and we are not able to estimate or pay these on your behalf.
EXCHANGE, DAMAGE & REFUNDS
♥My order was damaged in transit - what can we do? - While we package our orders with great care, we know that sometimes shipping is not easy on them. In the unlikely event your order is damaged, please email us with your order number and a quick photo of your damaged item. We will work on a happy resolution for you!
♥The scent I ordered wasn't what I expected! - It happens! We make every effort to accurately describe fragrances, but scents can be subjective and we understand. If you're not in love with the scent you ordered, email us for a return number, ship back your unused candle and we'll send you a replacement right away.
♥Can I return the shirt, hat, cup, etc. that I ordered? - If it arrived correctly and on time, unfortunately the answer is no. However, if your item arrived flawed, damaged, or considerably later than the promised date, you can return it for a full refund within 15 days of receiving your order. We ask that you please notify us before returning any goods to ensure that your return is handled quickly and accurately.